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Yes, any changes to the information you submitted as part of your application – including home and mailing address, phone numbers, email, income, borough of preference, need for an accessible apartment, and reason for applying – should be updated on NYCHA’s Self-Service Portal (selfserve.nycha.info).
update your mailing address, home address and phone numbers; and update information on your current application, such as reason for applying and borough of preference. To use the NYCHA Self-Service Portal you must:
Until you are called for an Eligibility Interview, you must review, update, and renew your application by clicking “Update/Renew My Case” on NYCHA’s Self-Service Portal (selfserve.nycha.info) every two years (24 months) to remain on the waitlist.
Application status can be checked on NYCHA's Self-Service Portal (selfserve.nycha.info). You will also receive a letter from NYCHA within 30 days after submitting your application. If you do not receive the letter after 30 days, call our Customer Contact Center at (718) 707-7771 from 8 a.m. to 5 p.m., Monday through Friday.
NYCHA Self Service Portal
1. NYCHA’s Self Service Portal NYCHA’s Self Service Portal is located at https://selfserve.nycha.info. Once registered, you can access your account 24 hours a day. You can use the Portal to complete your online annual recertification at your own pace and convenience.
25 sty 2021 · Address changes and direct deposit updates can also be submitted online via the Owner Extranet. Reasonable Accommodations • Reasonable accommodations can be requested via the Self-Service Portal ( https://selfserve.nycha.info ) or by calling NYCHA’s Customer Contact Center at 718-707-7771.
