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  1. To report a water main break or sewer backup, call 757-823-1000, 24 hours a day, 7 days a week. If you need a copy of your most recent Utility bill, contact the Customer Service division at 757-664-6700.

  2. For water and sewer main breaks and backflow emergencies: 757-823-1000 UTBackFlow@norfolk.gov . Backflow Incident Report Form. Customer Service: 757-664-6700. Contact Administration: 757-664-6701. Fax: 757-664-6375

  3. Main Customer Service. Physical Address: 401 Monticello Avenue. Norfolk, Virginia 23510. 757-664-6700. utwainq@norfolk.gov. Emergency (24 hours - broken water main or pipeline, etc.) 757-823-1000. Pay Your Norfolk Water Bill.

  4. Utilities. Bill Payment Options. Pay in Person Locations. You may pay your utility bill in person at the following locations. Cash, checks, and money orders are accepted at the payment windows. Norfolk Utilities Customer Service Lobby. 810 Union Street Suite 101. Norfolk, VA 23510. Phone: 757-664-6700. Lobby Hours. Monday through Friday.

  5. By Phone: (call 842-WATR [9287] and select Option 2) By Mail: ABCWUA, PO Box 27226, Albuquerque NM 87125; Curbside Dropbox Locations: 1441 Mission Ave NE 5th & Marquette (by City Hall, downtown) Walk-in: Customer Service 1441 Mission Ave NE Lobby hours are 8:30 a.m. to 4:30 p.m., Monday through Friday; Western Union (see list of locations here ...

  6. 1 kwi 2021 · Taxpayers can enroll in paperless billing, register to pay online and enroll in AutoPay at www.invoicecloud.com/norfolkva. Customers can pay by phone by calling 855-798-1537.

  7. Address. 401 Monticello Avenue. Norfolk , Virginia , 23510. Phone. 757-664-6700. Hours. Tue-Sat 10:00 AM-5:00 PM; Sun 11:00 AM-5:00 PM. About Norfolk Utilities Department. The Norfolk Utilities Department, located in Norfolk, Virginia, is responsible for providing water and wastewater services to the city's residents.