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Based on research, Albert Mehrabian has concluded that only 7% of feelings and attitudes takes place through the words we use in spoken communications, while 38% takes place through tone and voice and the remaining 55% take place through body language.
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Figure 1 illustrates just how significant body language can be when we communicate our feelings. During the 1960s and 1970s, Albert Mehrabian’s work on spoken communication led to the conclusions outlined in the pie chart – figures which are widely quoted in recruitment and business contexts.
Figure 1 illustrates just how significant body language can be when we communicate our feelings. During the 1960s and 1970s, Albert Mehrabian’s work on spoken communication led to the conclusions outlined in the pie chart – figures which are widely quoted in recruitment and business contexts.
A pie chart. 55% of the pie chart represents non-verbal communication, 38% represents tone and 7% represents words. 4.3 The importance of clear communication
A University of California, Los Angeles (UCLA) study showed that more than 90 percent of communication between people is non-verbal. This pie chart shows the small role that verbal communication, or the words that are spoken, plays in a typical conversation.
Albert Mehrabian's key book is Silent Messages, which contains lots of information about non-verbal communications (body language). Mehrabian, A. (1981) Silent messages: Implicit communication of emotions and attitudes.
26 mar 2024 · Body language is the science of nonverbal signals such as gestures, facial expressions, and eye gaze that communicate a person’s emotions and intentions. In total, there are 11 types of body language that we use to communicate.
