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  1. You can also make complaints about case handling or staff behavior at a Medicaid Office. Agency: Human Resources Administration. Division: Medicaid Helpline. Phone Number: (888) 692-6116. Business Hours: Monday - Friday: 8 AM - 5 PM.

    • Contact HRA

      Call the DSS OneNumber at 718-557-1399 and get information...

  2. New York Medicaid Choice 18005055678. New York State Department of Health – Medicaid Managed Care.

  3. Contact Government Agencies. Questions or comments: omcmail@health.ny.gov. Revised: June 2023. Department of Health. How to contact your plan in case of a complaint and who to contact for type of complaint.

  4. Phone Number: (718) 557-1399; Business Hours: Monday - Friday: 8 AM - 5 PM; You can reach staff during business hours (except for City Holidays). You can get help in most languages. Automated Assistance is available 24 hours a day, 7 days a week.

  5. Contact. The Department of Social Services welcomes your feedback, comments, and questions about how HRA and DHS assists vulnerable New Yorkers. The best way to contact us and to connect with services is through our websites. See below for more information. Contact HRA. DSS OneNumber: 718-557-1399. Contact DHS. DHS Main Number:212-361-8000.

  6. Call the DSS OneNumber at 718-557-1399 and get information about various programs across HRA. Listen to the main menu options and choose the corresponding number to reach that program. For information about Cash Assistance, which can include SNAP and Medicaid, or One Shot Deals for help with bills like rent or utilities, press1.

  7. If you've tried those areas without success, you can e-mail Medicaid or e-mail Vital Records. Phone Numbers. NYS Department of Health Toll Free Helplines; Concerns, Problems and Complaints About Care; New York State County Health Departments; New York City Department of Health and Mental Hygiene; New York State Health Department District Offices

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