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Phone (Toll Free): 866-278-3822 (This is for employers only. Individuals who have claim questions should contact the Customer Call Center at 888-737-0259). Customers who have general questions about filing an appeal should contact the Customer Call Center or Employer Call Center.
Please note that this is a secure facility. Customers needing assistance with their unemployment insurance claim should contact us via phone at 888-737-0259.
If you need help, contact the DES Customer Call Center at 888-737-0259 or reach out to them on their website at https://des.nc.gov/. Try the website during early morning hours or evenings before 10 pm; and as early as possible for calls to the call center.
Unemployment benefits provide temporary payments to eligible workers who lose their job through no fault of their own. These payments can help you with expenses while you look for employment. You must be able and available for work, and actively seeking work, to receive benefits.
Filing for Unemployment Insurance Benefits Due to COVID-19 with the North Carolina Division of Employment Security Need Assistance? File your claim at des.nc.gov. To contact the DES Customer Call Center, please call 888-737-0259. Due to extremely high call volume, you may experience long wait times. Create an Online Account: Go to des.nc.gov
3 kwi 2020 · If you don’t have access to a computer or need assistance, you may file over the phone by calling the Customer Call Center at 888-737-0259. However, due to the high volume of calls related to COVID-19, you may experience a long wait time.
North Carolina Division of Employment Security Commission is located at 700 Wade Ave in Raleigh, North Carolina 27605. North Carolina Division of Employment Security Commission can be contacted via phone at 888-737-0259 for pricing, hours and directions.
