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  1. SMS Authentication (or text message authentication): A single-use code sent to your mobile phone number via text when you log into the UI portal.

  2. Setting up SMS Multifactor Authentication. If you are not yet enrolled in MFA, you will be prompted to enroll after logging into Labor Online Services and clicking on the “Unemployment Services” application button. After clicking “Unemployment Services,” you will be presented with the Setup MFA page. Click Setup under SMS Authentication.

  3. TIP: If you will be setting up a multifactor authentication method that uses a phone app, download the apps before you click the Setup button on the “Set up multifactor authentication” browser page. The two multifactor authentication methods that use apps are Okta Verify and Google Authenticator.

  4. You will be logged into the MY.NY.GOV dashboard. Voice Call Authentication 1. Select the Setup button for SMS Authentication. 2. Enter the mobile number that you will use to receive the authentication code and select Call. 3. You will receive a phone call that will have the authentication code.

  5. Two-Step Verification. Here are some common methods of additional authentication: Text Message (SMS) or Email: When you login to an account, the service will send a code to your phone or email account, which you then use to login.

  6. To update your NY.GOV account settings for the New York State Department of Labor (NYSDOL), you may be required to verify your identity with ID.me. This includes resetting your password, updating your username, and changing the email address or phone number on your NY.GOV account.

  7. Multi-factor authentication (MFA) provides a second layer of security to any type of login, requiring extra information or the use of a physical device or token to log in, in addition to your password.

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