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1 wrz 2024 · First, the LDA-LSTM model can extract comprehensive aspects and opinions to develop evaluation indexes and scores for logistics service quality, and the reviews of a logistics firm can be examined to verify the effectiveness of this method.
4 dni temu · The RATER Model: Five Key Elements in Service Delivery. In 1990, Valerie Zeithaml and Leonard Berry introduced the RATER model, which highlights five essential components needed to deliver high-quality service. These elements are crucial not only for service providers but also for their customers.
6 cze 2019 · In sum, the unique combination of these two methods (ie eye-tracking and network analysis) to study attention to product pages will help us understand what elements of online reviews consumers pay attention to as well as their relative importance on the product page.
17 lut 2020 · Online reviews can play a significant role in consumer decision-making processes. Previous research has focused on investigating the effects of different review elements, such as valence or...
24 lip 2020 · Based on PLS_SEM, we built a customer satisfaction model of express service and calculated the result of 6 companies. We found that brand and service quality are key factors in consumer satisfaction. Company CC gets the best customer satisfaction, while BB and FF get the lowest result.
6 lut 2023 · Since the outbreak of the Covid-19 pandemic, many restaurants and catering businesses have introduced or improved online food ordering and delivery services (OFODSs). This study aims to identify service quality expectations about OFODSs, to examine their content and to suggest management strategies to meet these expectations.
9 lip 2021 · Terminal delivery plays a significant role on the business and reputation promotion of express brand. To identify the service quality of delivery service, an integrated SERVUQAL-AHP-TOPSIS approach is developed to evaluate the quality of service (QoS) of the city express industry.
