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  1. Describe your problem, and we'll provide self-help or connect you to the most appropriate support, which may include chat or request a call — we’ll call you, so you don’t have to wait. For even faster help, search for your topic on our site.

  2. Contact us. Sign in so we can get you the right help and support. Select the product you need help with. We'll show you self-help options first. Additional help is available if you need it, including live chat with a Microsoft specialist. Microsoft 365. Office. Windows. Xbox. Surface devices. Copilot. Dynamics 365. Intune. Azure. Server products.

  3. For help with Word for Mac: On the Menu bar, click Help and search for features, commands, and help articles. Or search online at Bing, Google, or support.microsoft.com. Here's a sample of what's available: Add a border to a page. Add a “Draft” watermark to your document. Add a page break.

  4. Chat or receive a call back from a technical support expert: If you have a Microsoft 365 Basic, Microsoft 365 Personal, or Microsoft 365 Family subscription, get questions answered from anywhere via chat or request to receive a call back from one of our technical support experts.

  5. The free support stops when the product starts up, which it has in order to have this problem. So if you want to handle it by phone, you will need to pay. And when you have paid, you will discover that most people in phone support do not know enough about the Mac or Word to solve the problem.

  6. If you're an admin on the account you can also call (800) 865-9408 (toll-free, US only). If you’re outside the United States, see the global support phone numbers.

  7. Contact us. Use the Get Help app in Windows 10/11 or in your web browser. Learn more. Popular support topics for personal and family. Installing Microsoft 365. Download and install or reinstall Microsoft 365 or Office 2019 on a PC or Mac. Learn more. Payment and billing.

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