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The free support stops when the product starts up, which it has in order to have this problem. So if you want to handle it by phone, you will need to pay. And when you have paid, you will discover that most people in phone support do not know enough about the Mac or Word to solve the problem.
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Sign in to Microsoft 365 admin center with your Microsoft 365 admin account, and select Support > Help and support, enter your question and select Contact support. If you're an admin on the account you can also call (800) 865-9408 (toll-free, US only).
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