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29 cze 2024 · It examines dimensions of service quality within higher education and explores how service quality influences student satisfaction in the context of higher educational institutions (HEIs).
14 kwi 2023 · This study aimed to assess the level of student satisfaction with higher education services, utilizing the SERVQUAL tool to evaluate service quality dimensions such as reliability, responsiveness, assurance, empathy, and tangibles.
1 sty 2024 · Commitment to service quality, measuring service quality, and perceived service quality are all interconnected concepts that emphasize the significance of ensuring high standards of education and support services in private universities (Ongo, 2019).
27 sie 2024 · This paper, using the seven dimensions of service quality, assists faculty and staff to see their services as processes and to focus on improving these processes to provide a quality educational service.
1 maj 2021 · Irrespective of the education or the service function, quality in higher education is a service-based industry. Higher education institutions must adapt marketing approaches to measure and improve quality of services.
28 lip 2023 · This research contributes to the literature on service quality at higher education institution as the results could help improve the effective delivery of client service and how it connects with student satisfaction in advanced learning institutions.
In this paper, the Servqual model is used to identify and analyze the differences in the perception of certain dimensions of the model by students of bachelor program in a public faculty in Albania. After the analyses, recommendations for improvement of service quality are given.
