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The RIDE provides door-to-door, shared-ride public transportation to people who can’t use the subway, bus, or trolley all or some of the time due to temporary or permanent disability. Learn how to apply, pay, schedule, and use The RIDE, and access its policies, resources, and COVID-19 updates.
- Scheduling and Changing Trips
RIDE customers can text 781-980-RIDE (7433) to check the...
- Scheduling and Changing Trips
Learn how to schedule, change, and cancel trips on The RIDE, the MBTA's paratransit service for eligible riders. Find out about trip types, reduced fares, text alerts, and more.
If you’ve had a medical emergency, your licensed health care provider can request 30 days of The RIDE for you that starts immediately. Out-of-town visitors with disabilities may also be eligible to use The RIDE. Call the Mobility Center at 617-337-2727 to schedule an in-person eligibility interview.
The Ride is a door-to-door service for people with disabilities who cannot use the MBTA's fixed-route system. It operates in the Greater Boston area and has faced criticism for its high cost and inefficient service model.
We will call you the day of your trip to let you know your ride is on the way and if you should expect a traditional RIDE vehicle or one of our new provider's vehicles. We will continue to provide accessible vehicles, such as wheelchair accessible vehicles, as needed.
Official website of the MBTA -- schedules, maps, and fare information for Greater Boston's public transportation system, including subway, commuter rail, bus routes, and boat lines.
The Ride is the Massachusetts Bay Transportation Authority's ADA paratransit program for people with physical, mental or cognitive disabilities that make it difficult or impossible to ride the MBTA's fixed-route bus, subway, and trolley system.
