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  1. For current balance and payment information, sign in to Online Banking. To report your card lost or stolen, for help with your account, or to inquire about MBNA products and services: Get help with your account: 1-888-876-6262. Hearing Impaired (TTY/TDD): 1-800-872-5758. From outside Canada: 1-613-907-3505 (call collect)

    • Disputes

      These occur when you provide your credit card account number...

    • Can't Log Into Online Banking

      Call us at 1-888-876-6262 and select the self-serve option...

    • My Accounts

      To get started, visit MBNA.ca. Under “MBNA Online Banking,”...

    • Terms of Use

      You expressly agree that use of the website is at your sole...

    • Help Centre

      If your card or other credit device is lost, stolen, or...

    • Accessibility

      To access these services, call us toll free at...

    • Mobile APP

      Special offers: Be among the first to know about special...

    • Apple Pay

      Connect your MBNA credit card to Apple Pay in the Wallet app...

  2. If you've a credit card or loan, you can solve many questions online by messaging us in our app. Don't use online services? Visit our help centre or give us a call.

  3. www.mbna.ca › en › help-centreHelp Centre | MBNA

    If your card or other credit device is lost, stolen, or misplaced, contact us immediately: 1-888-876-6262. Customer Service associates are standing by 24 hours a day, 7 days a week.

  4. If you decide to contact us, write us on a separate sheet (or use a copy of the form provided on your statement) at the following address: Or fax to 1.877.839.6262. Alternatively, you may call our Customer Service Associates at 1-800-347-6262 and we can assist you in setting up a pre-authorized debit.

  5. You may call our Customer Service associates at 1-800-347-6262 and we can assist you in setting up a pre-authorized debit. Alternatively, please print and complete the PDF Authorization Form and send it to our attention by facsimile at 1-800-871-0994.

  6. Useful information about your MBNA statements, including viewing statements, upcoming payments, locating payments, searching transactions and paper-free.

  7. For help with account services: 1 (888) 876-6262. For assistance for those with hearing impairments: 1 (800) 872-5758. If there is a billing error or charge dispute discovered on your MBNA account, then services are reserved through written contact only. Send all correspondence and any evidence of the error to the address below.

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