Search results
Customer Service for Mass General Brigham ACO Members. Email Us 800-462-5449 TTY: 711 Hours: Monday through Friday, 8:00 AM to 6:00 PM Thursdays 8:00 AM to 8:00 PM. Customer Service for Medicare Advantage Members. Email Us 855-833-3668 TTY:711 Hours: October 1 – March 31, 8 AM-8 PM ET, Mon-Sun April 1 – September 30, 8 AM-8 PM ET, Mon-Fri
- Contact Us | Mass General Brigham Health Plan
Hours: Monday through Friday 8:00 AM to 5:00 PM, closed...
- Member resources & forms - Mass General Brigham Health Plan
For more information about our medical policies or about...
- Contact Us | Mass General Brigham Health Plan
For anonymous concerns, contact Mass General Brigham Compliance HelpLine at 1-800-856-1983 or visit www.massgeneralbrigham.org/complianceline. If you are suspect a privacy incident related to a technical issue from your electronic medical record (Mass General Brigham Patient Gateway), you may also wish to contact the Patient Gateway team by ...
Hours: Monday through Friday 8:00 AM to 5:00 PM, closed 12:00 - 12:45 PM. For urgent prior authorization requests outside of regular business hours (including weekends and holidays), please contact at 1-855-444-4647 and follow the prompts. Technical support for the provider portal: prweb@allwayshealth.org.
If you are a Mass General Brigham member with an active Medicare Advantage plan, contact our Customer Service team for any questions about your plan or benefits. Call 1-855-833-3668 (TTY: 711) Oct 1 - Mar 31. 8AM - 8PM ET, Mon-Sun. Apr 1 - Sep 30.
For more information about our medical policies or about your plan, please call the Customer Service number on the back of your member ID card or email healthplanCustomerService-Members@mgb.org. You can also log in to Member.MassGeneralBrighamHealthPlan.org to find personalized information about your covered benefits.
Before visiting a Mass General Brigham facility or virtually, we recommend calling your insurance company to ensure that Mass General Brigham is in your network. The phone number is located on your insurance card.
Current members of a Medicare Advantage plan from Mass General Brigham Health Plan can contact our Customer Service team for help using your plan or questions about your benefits. Call 1-855-833-3668 (TTY:711). October 1 – March 31, 8 AM-8 PM ET, Mon-Sun. April 1 – September 30, 8 AM-8 PM ET, Mon-Fri.
