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  1. Call the TeleCert line at (617) 626-6338. The TeleCert hours are 6 a.m. to 10 p.m. daily. Stay on the line until you are told that your weekly claim filing is complete. You must make a request even if your eligibility is still being decided or you have an appeal pending.

  2. Automated TeleCert Line at (617) 626-6338 is operational daily from 6 a.m. to 10 p.m. to request weekly benefits. Automated Payment Status Line at (617) 626-6563 is operational to check your claim or benefit payment status.

  3. To report fraud or get help with your claim, call Unemployment Customer Assistance at (877) 626-6800.

  4. What is the phone number for Massachusetts unemployment claim? To file a Massachusetts unemployment claim, you can call the Massachusetts Department of Unemployment Assistance (DUA) TeleClaim Center at 1-877-626-6800. This number is available from Monday to Friday, 8:30 a.m. to 4:30 p.m.

  5. Online: Log in to UI Online to apply for UI, appeal a denial, request weekly benefits, and more. Phone: 877-626-6800. Open 8:30 AM – 4:30 PM, Monday – Friday. You can get help in many different languages.

  6. Call 877-626-6800 from area codes 351, 413, 508, 774, and 978 or 617-626-6800 from any other area code. Shorter waiting times can be expected later in the week. You can file a new claim or reopen your existing unemployment claim by telephone. Click here to know Massachusetts unemployment phone numbers.

  7. Online Service Support can be contacted via telephone at (617) 626-5700. You may phone the Massachusetts Department of Unemployment Assistance to open a new claim or to ask for technical support with an existing claim. Regular hours are Monday – Friday, 8:30 AM to 4:30 PM.

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