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My account was hacked, email and phone number changed so I couldn’t recover it. I made multiple attempts to get it restored through Facebook by submitting my ID but no progress. I purchased an oculus as suggested here and after many emails back and forth with oculus support it is finally fixed!!
Recover your Facebook account if you can't access your account email address or mobile phone number
Contact support@fb.com or file a complaint with BBB in Menlo Park CA. facebook has zero customer service help! i haven't been able to gain access to my account for a month and all they can say is "they are working on it"...come on.
Learn what to do if you’re having trouble getting back on Facebook. Adjust settings, manage notifications, learn about name changes and more. Fix login issues and learn how to change or reset your password. Control who can see what you share and add extra protection to your account. Learn how to buy and sell things on Facebook.
If you don’t have access to the email address or mobile phone number associated with your Facebook account — maybe because you were hacked and your password was changed, or you lost or forgot them — try these steps to recover your account:
Someone hacked into my account, changed the email/password/phone number associated with my account, and I am now completely unable to login. As we all know, going through Facebook's "hacked recovery" steps is a short loop that cannot help you. It will always prompt you to login in order to proceed.
If you can’t receive emails or text messages from us, maybe because you lost or upgraded your phone or your email account was hacked, learn how to recover your account if you can't access the email or phone number on your account.
