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  1. Refill reminders and status updates. Stay on top of your prescriptions with refill tracking. You can get reminders by text, app notifications, or email. Plus, respond to text messages to place new orders.

    • Pharmacy

      You may also transfer prescriptions by mailing or faxing a...

  2. Sign in at kp.org/wa or the Kaiser Permanente Washington mobile app, select "Medications," then select "My Prescriptions." Or you can call 1-800-245-7979 (TTY 711 ) and ask to refill your prescription by mail.

  3. Most medications can be delivered by mail. Some medications, such as ones that need to be refrigerated, aren’t eligible for mail order. Prescription delivery may be available. Call your pharmacy for more information.

  4. Call anytime to order your prescription refills. Just call our mail-order service number at 1-888-218-6245 (toll free) . or the pharmacy refill phone number highlighted on your prescription label.

  5. You may also transfer prescriptions by mailing or faxing a prescription transfer form, calling the Mail-Order Pharmacy at 1-800-245-7979, or dropping by a Kaiser Permanente pharmacy. Refills. Call your pharmacy at least 2 business days in advance to refill your regular medications.

  6. Visit kp.org/pharmacy or download the KP app to fill or refill most prescriptions, check the status of your order, and set up reminders, or call 1-888-218-6245 (TTY 711). Home delivery. We encourage you to use our home delivery option, the safest option for all non-urgent refills.*

  7. By phone. Call the pharmacy refill phone number highlighted on your prescription label. Have your medical record number, prescription number, home telephone number, and credit or debit card information handy. Online. Visit kp.org/rxrefill to order your prescription refills online.