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We take fraud, scam, phishing and spoofing attempts seriously. If you receive a correspondence you think may not be from Amazon, report it immediately. To have the best advice on what actions to take, select the most appropriate link: If you don't have an Amazon account.
- Unsolicited Package Received
Visit the Amazon Customer Service site to find answers to...
- Unsolicited Package Received
If you have received suspicious communication claiming to be from Amazon and you don't have an account with us, report it at reportascam@amazon.com. For more information on the most common scam tactics, visit Scam trends .
Amazon will never ask you to provide your personal information or to make a payment outside of our website. For more tips on how to avoid and report scams, check out our Help Page . Recommended Topics
21 kwi 2024 · Based on our analysis of 500 reader-submitted Amazon complaints, here are some common resolution scenarios and estimated success rates: If your issue isn‘t resolved to your liking by the initial customer service rep, politely request to speak with a supervisor.
To report a phishing or unsolicited email to Amazon, open a new email and attach the email that you suspect is fake. Send the email to reportascam@amazon.com. Sending the suspicious email as an attachment is the best way for us to track it.
24 lip 2023 · If you ever receive a call from an unknown number claiming to be Amazon, it’s most likely a scam—many scammers pretend to be Amazon customer service representatives to carry out vishing scams.
To file a complaint, visit https://ftccomplaintassistant.gov, call 1-877-FTC-HELP, or write to Federal Trade Commission, CRC-240, Washington, D.C. 20580. If you believe you've fallen victim to or been exposed to a scam, contact us to connect with a member of our Customer Protection Review team.
