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ITIL_Foundation_Guide.pdf. File metadata and controls. 876 KB. ITIL 4 Foundation is for anyone who needs to understand the key concepts of IT and digital service delivery, and who is interested in helping their organization embrace the new service management culture.
This pocket guide will provide readers with an awareness of the ITIL 4 service management framework, by understanding: the key concepts of service management. how the seven ITIL guiding principles can help an organization adopt and adapt service management. the four dimensions of service management.
Material in this document has been sourced from ITIL® Service Lifecycle Suite 2nd Edition, 2011. Sample material – Not for Resale
26 wrz 2023 · ITIL Foundation provides a brief overview of every practice. Details of each practice are provided in the ITIL 4 practice guides. The other ITIL 4 publications describe how the practices can be applied in various contexts. Each practice guide provides structured information about one ITIL practice.
The Official ITIL Accreditor Sample Examination Papers. Terms of use. Please note that by downloading and/or using this document, you agree to comply with the terms of use outlined below: 1. All sample papers (in electronic or paper format) are for personal use only. 2. The sample papers are intended for the following use only:
What is ITIL? ITIL is a framework that describes best practice in IT service management, drawn from international public and private sectors. It provides a framework of comprehensive, practical, and proven guidance for establishing an IT service management system, encouraging consistency
