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26 wrz 2023 · ITIL 4 provides sample key metrics (that may be used as indicators) and related measurement suggestions for each ITIL 4 practice. These are not prescriptive and should be adapted to each organization’s objectives and practice design.
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1. ITIL_Foundation_Guide.pdf. File metadata and controls. 876 KB. ITIL 4 Foundation is for anyone who needs to understand the key concepts of IT and digital service delivery, and who is interested in helping their organization embrace the new service management culture.
This pocket guide will provide readers with an awareness of the ITIL 4 service management framework, by understanding: the key concepts of service management. how the seven ITIL guiding principles can help an organization adopt and adapt service management. the four dimensions of service management.
framework of comprehensive, practical, and proven guidance for establishing an IT service management system, encouraging consistency and continual improvement for businesses using IT-enabled services.
11 sty 2020 · About this document. It is split into five main sections, covering: general information about the practice. the processes and activities of service design and their roles in the service value chain. the organizations and people involved with service design. the information and technology supporting service design.
Topic 1 – Introduction. Topic 2 – Understanding the Key Concepts of Service Management. Topic 3 – ITIL Guiding Principles. Topic 4 – The Four Dimensions of Service Management. Topic 5 – Purpose and Components of the ITIL Service Value System. Topic 6 – Activities of the Service Value Chain. Topic 7 – ITIL Practices.
