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The ICC oversees the provision of adequate, reliable, efficient and safe utility services at the least possible cost to Illinois citizens served by electric, natural gas, telecommunications, water and sewer public utility companies. To view a specific case docket, use the e-Docket search engine.
In the United States, a public utilities commission (PUC), utilities commission, utility regulatory commission (URC), or public service commission (PSC) is a governing body that regulates the rates and services of a public utility, such as an electric utility.
Public utilities are electric, natural gas, water, sewer, and phone services regulated by the Illinois Commerce Commission (ICC). Not all homes in Illinois have public utilities. Municipal and cooperative utility companies aren’t public. Everyone can access public utilities on the same terms.
The Illinois Public Utilities Act achieves its goals through a combination of rate regulation, service quality standards, and market oversight. It establishes the authority of the Illinois Commerce Commission to set rates, approve utility investments, and enforce compliance with safety and reliability standards.
Downloadable Resources. The following are resources to help you better understand your rights and the specifics of various public utilities programs: Gas and Electric. Alternative Energy Suppliers: Higher Prices with Questionable Benefits - English.
The Consumer Counselor handling your case will work with you to try to resolve your concerns with the utility as quickly as possible -- typically within 1 to 14 days. You may file your complaint in one of three different ways: Online. File an informal complaint online. By Phone.
File a Utility Complaint Addressing a concern with your utility service - electric, natural gas, local telephone, sewer, or water - can be time consuming and frustrating. Our consumer services counselors provide assistance to consumers in the resolution of informal complaints.
