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Contact Us. There are several ways to contact the Public Utility Commission depending on your needs. Utility Customer Complaints. For utility customers with complaints or questions about terminations or payment arrangements, call your utility first to try to resolve the issue.
The ICC oversees the provision of adequate, reliable, efficient and safe utility services at the least possible cost to Illinois citizens served by electric, natural gas, telecommunications, water and sewer public utility companies. To view a specific case docket, use the e-Docket search engine.
The division also works to ensure that utilities comply with customer service regulations including regulations pertaining to the Low Income Usage Reduction Program (LIURP) and the Commission’s Customer Assistance Program (CAP) Policy Statement.
3 sie 2023 · Electric utility means a public utility, that has a franchise, license, permit or right to furnish or sell electricity to retail customers within a service area.
23 sty 2024 · If your case involves a threatened or actual shut off of utilities, you should contact the PUC at (800) 692 7380. If you have some other utility problem that you can't work out with the company (for example, your bills are unusually high or you can't get utility service), call (800) 782 1110.
Downloadable Resources. The following are resources to help you better understand your rights and the specifics of various public utilities programs: Gas and Electric. Alternative Energy Suppliers: Higher Prices with Questionable Benefits - English.
PA Public Utility Commission regulates the services you rely on: electric, natural gas, pipeline, motor carrier, rail, telecomm, water and wastewater.
