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The IBM Support Portal provides you with the ability to open new service requests, update and view existing request tickets, and view historical information. The portal provides you with a single repository for information that is related to all of your service requests and inquiries.
Order Status OnLine (OSOL) puts all of relevant information about your IBM hardware and software orders at your fingertips. Your order information - a few clicks away. Request access. Forgot your credentials? Get complete access to order details.
Manage your omnichannel order fulfillment from a single point, track inventory in real time and provide diverse, customer-centric delivery options. Build customer trust and satisfaction by gaining instant visibility into inventory levels and providing clear, flexible purchasing options across different channels.
Service request approval and fulfillment Service Catalog can be configured to initiate a workflow for each service request. The workflow specified drives the approval and fulfillment process for the request.
Get the status of a specific hardware or software product order or set of orders. * - Both fields required Enterprise, INAC, company or customer number *
COER number: Any packaging issues with your physical order please contact CCSS@ie.ibm.com. Shipping carriers will provide tracking information on their web sites within 24 hours.
12 mar 2020 · This post addresses how to report a TPF problem to IBM by using the Service Request (SR) tool in addition to information about problem severity and response.
