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A transaction can contain two types of statuses, a drop status and a pickup status. A document is moved into a drop status when the events and conditions of a transaction have been completed. A pickup status takes the document from the previous drop status and moves it through the next transaction. Created and Scheduled are examples of statuses.
Manage your omnichannel order fulfillment from a single point, track inventory in real time and provide diverse, customer-centric delivery options. Build customer trust and satisfaction by gaining instant visibility into inventory levels and providing clear, flexible purchasing options across different channels.
Track your order status. Obtain the status and relevant information for a specific hardware or software product order or a set of orders. Track order history for the past 12 months. You can also check the link and information about carriers for the latest delivery and logistics status updates.
Increase customer and employee satisfaction by providing reliable order delivery times and customer service representatives with access to lifetime customer order history, all powered by state-of-the-art technology and robust data search capabilities.
With IBM Sterling Order Management, you can merge all your sales channels onto one fulfillment platform that helps you accurately track inventory levels, coordinate third-party logistics and organize customer orders, shipping options and returns management, all while reducing shipping costs.
An Order Fulfillment pipeline provides Sterling Order Management System with a means to perform actions, such as sending notifications or logging alerts, dependent on the location of the order in the pipeline. It also provides you with a means to track an order from creation to completion and perform any necessary manual interventions.
Create and track purchase orders for linked purchase to order items. Use pro-active monitoring and exception management to raise alerts when something needs attention.
