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Track your order status. Obtain the status and relevant information for a specific hardware or software product order or a set of orders. Track order history for the past 12 months. You can also check the link and information about carriers for the latest delivery and logistics status updates.
A transaction can contain two types of statuses, a drop status and a pickup status. A document is moved into a drop status when the events and conditions of a transaction have been completed. A pickup status takes the document from the previous drop status and moves it through the next transaction. Created and Scheduled are examples of statuses.
Manage your omnichannel order fulfillment from a single point, track inventory in real time and provide diverse, customer-centric delivery options. Build customer trust and satisfaction by gaining instant visibility into inventory levels and providing clear, flexible purchasing options across different channels.
Increase customer and employee satisfaction by providing reliable order delivery times and customer service representatives with access to lifetime customer order history, all powered by state-of-the-art technology and robust data search capabilities.
Get the status of a specific hardware or software product order or set of orders. * - Both fields required Enterprise, INAC, company or customer number *
With IBM Sterling Order Management, you can merge all your sales channels onto one fulfillment platform that helps you accurately track inventory levels, coordinate third-party logistics and organize customer orders, shipping options and returns management, all while reducing shipping costs.
You can provide the status of an order, and the date when the products are expected to arrive at the customer’s location. If the products do not arrive at the customer’s location as promised, you can view the shipment tracking details and explain the reasons for the late delivery.
