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The customer engagement layer is built on Salesforce Health Cloud, with portals for patient, healthcare provider, field agents and a control hub call-center console. The CEL-enhanced data model addresses specific requirements including patient access, affordability and treatment assistance.
20 gru 2021 · The modular patient services platform has two components: a Customer Engagement Layer (CEL) and an Integration and Data Layer (IDL). The customer engagement layer is built on Salesforce Health Cloud, with portals for patient, healthcare provider, field agents and a control hub call-center console.
The IBM Patient Empowerment System goes beyond simply allowing patients to schedule appointments online or access a personal health record. Based on new technology out of IBM Research, this next-generation portal helps patients be more involved in managing their own medical profiles.
Utilizing IBM® watsonx.ai™ technology to enhance patient-centered care delivery by serving over 700 additional patients weekly, and experiencing a 6% drop in missed appointments for some patients.
12 lip 2011 · How flexible and customizable is the IBM Patient Empowerment System? The patient empowerment system is a collection of services bounded within a web portal. The system allows customization in its look and feel and support different presentation to different user groups.
3 mar 2011 · IBM unveiled its new patient portal on Thursday, one designed to boost patients' involvement in their care and expand the types of information, alerts, recommendations and interactive coaching that providers can offer their patients online.
3 mar 2011 · IBM’s Patient Empowerment System patient portal, previewing at CeBIT in Hanover, Germany, this week, expands the types of information that healthcare providers can offer to patients online. The standards-based platform lets patients integrate and manage healthcare data for all medical needs, receive personalized recommendations or alerts for ...
