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We can suspend the use of your cards (and ask you to return them to us) and suspend your use of phone banking or online banking to stop you making payments. We may also freeze, block or put a hold on your Account or monies in your Account.
Beware of unsolicited e-mails or SMS messages asking you to update or verify your personal details, Personal Internet Banking login or security details such as Secure Key passwords/values or Credit Card Debit Card PINs.
How to Report Credit Card Fraud. If you suspect that your credit card has been used without your permission, you can contact us immediately at +971 4 311 4000. We can then assist you in assessing the risk to your account and determine the appropriate action.
31 mar 2021 · Escalate the issue to the Central Bank. If the issue hasn’t been resolved to your satisfaction, you can report the matter to the Central Bank of the UAE, which oversees all banking operations in the country. To file a complaint, call the 800 CBUAE (800 22823) helpline or log on to https://crm.centralbank.ae/en?lang=en.
Click on 'Send activation code' to receive a text message of your One Time Activation Code on the registered mobile number. Enter your One Time Activation Code on the screen once received. Create a new 6-digit PIN which you can use to log in. Finally, enter your chosen PIN to activate your new mobile banking journey.
Here are some typical scam messages. If you receive something like this, delete the message and do not respond. Example 1: A new payment. Example 2: A new Direct Debit. Example 3: An unexpected delivery. Example 4: An unexpected card payment. What to do if you receive a suspicious text. If you've received a text that you believe is suspicious:
Whatever your banking needs are, from queries regarding banking services to lodging a complaint - our highly-trained customer care team is here to help. We can be reached on the following numbers: Customer Care: +971 4 311 4000. Citigold Customer Care: +971 4 311 4653.
