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  1. We hereby inform you that as of 27 March 2022, you could use SMS OTP as part of verification to enjoy many banking and credit card services using our phone Banking service. We value your feedback, your concerns or suggestions are important to us.

  2. Hotline is available 24/7 for scam reporting, lost/stolen of card (s) or unauthorised transaction. You may also contact National Scam Response Centre at 997 (8:00am - 8:00pm daily)

  3. If you have enquiries about Malaysia Airlines' products and services, kindly contact our 24-hour call centre at 1 300 88 3000 (within Malaysia) or +603 7843 3000 (outside Malaysia).

  4. The HSBC Phone Banking Service allow you to obtain account information or carry out most banking transactions on any of your HSBC Banking accounts, including Advance, Credit Card, FlexiCredit and HSBC Personal Loan accounts, 24 hours a day, 7 days a week.

  5. If your booking was made through malaysiaairlines.com, you may retrieve it here to make any changes to your itinerary. If your booking was made through a travel agent, please contact your travel agency.

  6. Anda dapat menyampaikan masukan kepada Customer Service Representative kami dengan menghubungi layanan Contact Centre

  7. You can check your credit card delivery status by contacting the Customer Service Hotline. HSBC Bank Malaysia. Local call numbers: 1300 88 1388. International call numbers: +603 8321 5400 . HSBC Premier & Amanah Premier. Local call number: 1300 88 9393. International call number: +603 8321 5208 . HSBC Amanah. Local call numbers: 1300 80 2626