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  1. Contact HRA Phone Numbers. Do you need information about an HRA program? Call the DSS OneNumber at 718-557-1399 and get information about various programs across HRA. Listen to the main menu options and choose the corresponding number to reach that program.

  2. Call the Human Resources Administration (HRA) information line at 718-557-1399. For SCRIE/DRIE: Call 3-1-1. For Medicaid Renewal: Call the HRA Medicaid Helpline at 888-692-6116.

  3. Contact. The Department of Social Services welcomes your feedback, comments, and questions about how HRA and DHS assists vulnerable New Yorkers. The best way to contact us and to connect with services is through our websites. See below for more information. Contact HRA. DSS OneNumber: 718-557-1399. Contact DHS. DHS Main Number:212-361-8000.

  4. Address:165-08 88th Avenue 5th Fl., Queens, NY 11432 Phone: 718-752-3937 | 718-883-8296 Fax: 718-883-8233 | 718-883-8195 | HDU Fax: 917-639-2536 Monday – Friday 8:30am to 5:00pm *Primarily a mail and phone operation servicing active child only cases whose payees are not in receipt of cash assistance.

  5. Division: Electronic Benefit Transfer (EBT) Customer Service; Phone Number: (888) 328-6399; Business Hours: 24 hours, 7 days a week; Staff is available at all times through the automated phone system.

  6. Phone Number: (718) 557-1399; Business Hours: Monday - Friday: 8 AM - 5 PM; You can reach staff during business hours (except for City Holidays). You can get help in most languages. Automated Assistance is available 24 hours a day, 7 days a week.

  7. Division: Electronic Benefit Transfer (EBT) Customer Service; Phone Number: (888) 328-6399; Business Hours: 24 hours, 7 days a week; Staff is available at all times through the automated phone system.

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