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  1. HRA Center Locations. All hours are Monday to Friday except where otherwise noted. Click on the menu icon in the map's upper left corner to select specific program offices. Or click on a marker on the map below to see further information about that location. Text listings of centers are listed to the left. For screen reader users, there is a ...

    • HEAP Locations

      Medicaid Offices; OCSS Locations; HEAP BAC Locations; Share...

    • SNAP Centers

      SNAP services are available at HRA Benefits Access Center...

    • Medicaid Offices

      Medicaid Offices. Bronx. Brooklyn. Manhattan. Queens. Staten...

    • OCSS Centers

      OCSS Locations. With the ongoing pandemic, we encourage...

    • Benefits Access Centers

      Monday – Friday 8:30am to 5:00pm. *Primarily handles face to...

    • CASA Offices

      CASA Offices. This is a map and list of CASA Office...

    • I Need Help

      View HRA's Interactive Guide to Services. For additional...

    • About

      Through integrated management for HRA and DHS, client...

  2. Do you need information about an HRA program? Call the DSS OneNumber at 718-557-1399 and get information about various programs across HRA. Listen to the main menu options and choose the corresponding number to reach that program.

  3. With ACCESS HRA, you can apply for some HRA benefits, submit documents for your application, manage your case, and much more! Read the ACCESS HRA Users Guide for more information.

  4. Monday – Friday 8:30am to 5:00pm. *Primarily handles face to face recertifications and emergency walk-in activities for the Family Call Center’s active child only cases whose payees are not in receipt of cash assistance. Family Services Call Center, Queens Satellite: Address: 32-20 Northern Boulevard, Queens, NY 11101.

  5. Due to the COVID-19 pandemic, office hours are limited. They are open to the public on Wednesdays between 9:00 a.m. and 5:00 p.m. Seeking services online or over the phone is suggested. 929-252-7731 (Phone)

  6. With ACCESS HRA, you can apply or recertify for many HRA benefits, submit documents for your application, manage your case, and much more. You can also submit and keep track of your documents using the NYC ACCESS HRA mobile app.

  7. My Cash Assistance recertification is due and I can’t use ACCESS HRA. How can I recertify? If you could not recertify on ACCESS HRA, you can recertify now using one of these ways:

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