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  1. If you are scanning a document or photo with your HP printer from a Windows 11 computer, and you receive an error message stating that the scanner cannot be found, follow these steps to troubleshoot and fix the issue.

  2. 8 sie 2020 · I have installed and reinstalled every tool available, but cannot fix the problem. There is no issue with any printing functions and I can scan using the HP smart app. I cannot set up "Scan To Computer" or other scanning functions from the printer.

  3. Use our Print and Scan Doctor app to resolve scanner issues. You can also get guided help with our automated Virtual Assistant, or follow the manual troubleshooting steps provided below.

  4. If your HP printer is displaying a “scanner failure” or “unable to scan” error message, the scanner is experiencing issues. Follow the steps in this video to troubleshoot potential scanner hardware and software errors.

  5. 23 mar 2019 · When I open the scan utility, I get the error message of "The HP LJ Pro M148M149 was not found". I downloaded the Print and Scan Doctor utility 5.2. It runs and finds my printer showing both USB and wireless connections.

  6. 14 sie 2018 · Do you see the scanner blub glowing when you are scanning from your printer? Try updating the printer firmware and check if it helps. Update the printer firmware using this link.

  7. 27 mar 2024 · HP scanner not working but the printer is – By updating the printer drivers you will also update the scanner. The HP printer won’t scan or copy – Follow our solutions below in order to check for compatibility issues and more.

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