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22 mar 2017 · Resetting the printer can force some types of scanners to calibrate which might fix the problem. Remove any items from the scanner glass and automatic document feeder (ADF), then close the scanner lid.
Use our Print and Scan Doctor app to resolve scanner issues. You can also get guided help with our automated Virtual Assistant, or follow the manual troubleshooting steps provided below.
If your HP printer was connected to Wi-Fi but you have changed networks or Wi-Fi won’t stay connected, learn how to reconnect the printer to your network. Fo...
1 mar 2023 · 1. Unplugged computer and printer/scanner, and restart them both; 2. Downloaded and installed HP drivers for that printer/scanner for Windows 11 (USB); 3. Updated all Windows drivers; 4. HP Doctor cannot fix the WIA problem; 5. HP Smart cannot fix communications with scanner; 6.
When scanning over a Wi-Fi connection, the scan job fails, and a scanner not found, detected, or unavailable message might display on the computer. To resolve the issue, install the HP Smart app to reconnect the printer and use the latest scanning tools.
22 kwi 2022 · Welcome to the HP User Community. The printer software is supported in Windows 11. Yes, could be a problem with the driver (printer software). It might be possible to clear the issue by simply uninstalling > reinstalling the full driver printer software.
27 gru 2023 · How to fix the HP scanner not working. Here are solutions that have helped people resolve the same issue. You don’t need to try them all; just work your way down the list. Check the connection issue. Enable Windows Image Acquisition (WIA) service and associated services. Update your scanner driver. Troubleshoot hardware problems.
