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There’s no need to call us to cancel; once your new service provider has completed your number transfer (port-out), your Koodo line will automatically be cancelled. You’ll receive a final bill from Koodo in your Self Serve account as well as an email confirming your cancellation.
Regarding the cancellation of the old number, all you have to do is to remove pre-authorized payment method on that account. The number will be suspended when there is no money in it.
If you're switching carriers just ask them to port your phone number and that will automatically cancel your account with Koodo. If you just want to cancel you'll have to talk to a rep. You can schedule a callback at koodo.com/chat.
9 sie 2023 · If you are a post paid customer you can cancel by requesting a callback via koodo assist. https://www.koodomobile.com/en/help?autobots=rollout. Here’s some more info about canceling. https://www.koodomobile.com/en/help/things-know-about-cancelling-koodo. Mobile Masters are not Koodo Employees. Our opinions are our own.
15 lis 2023 · If you cancel your service or if Koodo cancels it for any reason, you remain responsible for your Koodo Tab (subject to any applicable adjustments), remaining Tab Bonus balance and for all amounts chargeable to your account up to the time the service is cancelled.
If you have a prepaid plan and have an auto pay setup, just remove your payment method, otherwise simply stop paying. If you have a postpaid plan, contact Koodo Mobile and request for a call back to cancel your account.
Get answers faster with Koodo Assist. It offers quick help for all your Koodo questions. If you need more assistance, it'll help schedule a callback from a rep. You can make changes to your Koodo account for free via Self Serve. If a rep makes changes for you, service fees may apply. Manage your account and services for free.
