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21 lip 2021 · Across the industry, issues related to customers’ policies were the most frequent complaint (20%), followed by fees and costs (10%) and debit orders (9.9%). Treating Customers Fairly (TCF)
19 wrz 2019 · Of the complaint incidence across all brands, customers complained most often about Fees and cost 14%, problems and issues 9%, response time 8% and personal contact 7%.
10 maj 2022 · Hellopeter has blossomed into a tech company dedicated to rolling out innovative features that make the review experience easier for customers and empower businesses to actively collect, manage and publish reviews.
10 mar 2022 · Discovery (67.0), Metropolitan (64.2), FNB Life (61.6) and Standard Bank Life Insurance (59.6) recorded the best complaint handling scores, well above industry par (53.4). “Discovery has made...
1 dzień temu · Is accountable for setting optimal market pricing for each solution. Requests technical know-how from Customer Solutions Engineering (CSE) in the tendering phase in non-standard cases and according to local policy. Arrange pre-tender, and pre-booking reviews and ensure Sales-to-Operations handover with complete and correct information.
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Here are seven customer service principles to help you level up your helpdesk operations. Let’s face it, customer expectations have never been higher. While having a quality product is still critical, customer experience is now the competitive differentiator.
