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  1. 17 kwi 2021 · If you're still getting this error message, try connecting to another HDMI port on your TV and testing playback. If this issue persists only with the Prime Video app, here are a couple other troubleshooting steps you can try. Clear the cache and data for Prime Video on your device.

  2. 3 lis 2019 · I am sorry you are having this issue with Prime Video. Here are some troubleshooting steps you can try: Make sure you have no update available for the Prime Video app.

  3. When I have my laptop connected to the tv through an hdmi cable everything works normally until I go to prime video, I click full screen on episode that I'm watching and then the screen just goes black, the show is still playing as I can hear the sound, but the video does not come through.

  4. 23 paź 2019 · Other tips that may help: - Check if your monitor's firmware needs to be updated. - Use a different browser to play your contents (if you're using Safari, try to use Chrome or Firefox). - Try to use a different HDMI cable: if you're using a standard HDMI cable, please try to use the High-speed HDMI cable.

  5. When I use the monitor with the displayport input, I can only see amazon prime in 720p resolution (in the app as well as in any browser). When I connect my monitor with the hdmi cable, I get HD resolution (1080p).

  6. The HDMI port where you plug in your HDMI cable could malfunction or break, leaving you with the downhill battle of trying to connect your Amazon Prime Video app with your monitor. Try to switch to a different HDMI port on your monitor to see if it works.

  7. I recently got an Amazon Prime membership. I'd like to use it on Windows 11 laptop as my TV is not smart. After connecting my TV to HDMI, I can configure its refresh rate to 23.98 and resolution to 1080p (I used Extended Monitor mode).

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