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  1. Contact Green Mountain Energy by phone, email, chat, or social media to get help with your electricity account or to learn more about clean energy plans.

  2. Transfer your electricity service to a new address in My Account. Find out how to read and pay your electricity bill with ease. Texas customers: manage your account, pay your bill, compare your usage and track your green impact. Report a power outage or learn when power will be restored.

  3. Please email us at support@greenmountain.com and provide the following information: We'll be in touch within the next three days. If you need help more quickly, please call us at 866-785-4668. We’re available daily from 7 a.m. to 10 p.m. CT.

  4. Forgot your username or password? Make a one-time payment without signing into your account. All you need is your Green Mountain account number and zip code.

  5. Email us directly at callcenter@greenmountainpower.com, or use the form below. We will get back to you within two business days. Ask an energy advisor. Have questions? Give us a call! We’re here to help. Hi! Chat is not available right now, so please give us a call or email us. Thanks! Our hours are Monday-Friday, 8:00am to 5:00pm.

  6. Track the latest outage info, pay your bill, and manage your account hands free and on the go with Alexa and the GMP app.

  7. Questions? Call 866-785-4668. © 2024 Green Mountain Energy Company. Copyright. PUCT Certificate No. 10009.

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