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Our goal is to respond to your initial email within 2 hours with a case number. We’re pretty quick on the reply, but please allow 24-48 business hours for a resolution or a plan for resolution of your case. Our standard Support hours are Monday-Friday, 8am-8pm (ET), excluding holidays.
Best practices for contacting support: Please provide report names, numbers, and screenshots if applicable. The more details you can provide, the better! +1 (866) 278-3821.
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Get in touch with Grasp. Our customer service team is at your service. You can reach us for all your questions or just to have a chat.
Didn't find your answer? We're happy to help you out! Welcome to the Grasp support website. In this help centre you'll find useful articles to answer your questions about the inbox.
When contacting Grasp Support, the more details you provide the better. The details allow us to quickly determine how your case should be handled. Here are a few reminders when contacting us. In your email to Support, please include the following: Grasp product you need assistance with (DATA, AGENT, PAY, etc.).
Grasp is a cloud-based customer service solution for businesses of all sizes. Primary features include case management, team collaboration tools, multi-channel support, private notes and reporting. The software provides a shared team inbox that stores tickets, private notes and customer queries.
