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If assistance is needed for GraspPAY, please include the following in the email to support@grasptech.com: Traveler Name and the company they are with. The GDS PNR locator code and hotel confirmation number. Hotel check-in date. Specific question or concern. Best practices for contacting Support.
Still Need Help? Contact Us Information & Email Address. Grasp Technologies Support Center. Privacy Policy.
Get in touch with Grasp. Our customer service team is at your service. You can reach us for all your questions or just to have a chat.
Best practices for contacting support: Our team monitors forms and emails during business hours and this is the quickest way to get your issue resolved. Our standard support hours are 8 AM to 8 PM Eastern Time Monday-Friday. Our service level goal is an email response within 2 hours, with a case #. Please provide report names, numbers, and ...
Details of the issue or request. Please email support@grasptech.com rather than sending to an individual. We have a team that monitors emails during normal business hours, and this is the quickest way to open a case. It’s best to email vs calling.
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Think of customer queries, complaints or issues, all coming from various communication channels such as email, live chat, WhatsApp, Facebook or Instagram. Each of these tickets can be assigned to the right person, and you can easily track progress by checking its status and case or ticket number.
