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Enter the one-time Roblox security code and your phone number will be verified. Not receiving the verification email? If you don't receive the email within a few minutes, check your Spam/Junk folder. If it still gives you trouble, you can also add email_validate@roblox.com to your address book/contact list and try again. Adding security
Email 2-Step Verification codes expire after 15 minutes and will no longer work if the code was already entered incorrectly for that account. Use the Resend Code or Start Over feature on the 2-Step Verification login screen to request a new code.
Chances are that your Roblox password was the same one as your email password. They could've signed into your email account and bypassed the 2FA that way. That's why email accounts have 2FA as well, but with phone numbers instead.
Check out these steps on how to reset your password. Enable 2-Step Verification (2SV) Enable 2-Step Verification as an added security measure for your account. This feature can be found by going to Settings > Security. For more information, see our 2-Step Verification Help Page with all the details of this great security feature.
Submit a support request to the Roblox Customer Service team for help with billing or account issues.
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