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Follow the steps below: Log on Garuda Indonesia website on www.garuda-indonesia.com, choose menu “My Trip” on the left side of the page. Enter booking code and last name, then click “Check”. You will be directed to Booking Confirmation page. Click “Modify flights” to change the flight schedule.
You can also redeem your Mileage for free flight tickets (Award Ticket) either on Garuda Indonesia flights or GarudaMiles Airline Partners. Where I login GarudaMiles? You can login via website GarudaMiles ( www.garuda-indonesia.com/garudamiles ) or via Garuda Indonesia Mobile App.
However, GA understand that there may be a need to cancel and re-book for passengers at times in which maximum 5 times booking-cancel is allowed. Any re-booking and cancellation pairs done after the 5th time will be subject to penalty.
Get in Touch with Us. Related with service maintenance on the Contact Us feature on our website, temporarily customer voices can be conveyed via email to: e-booking@garuda-indonesia.com, for Reservation and Ticketing Service, baggage@garuda-indonesia.com, for Bagagge Handling Service, garudamiles@garuda-indonesia.com, for GarudaMiles Service,
TRF126-ticket number/FULL TRF126-ticket number/FULL/CP100.00A Partial Refund 4a. Initiate partial refund and display refund record 4b. Add cancellation penalty TRF126-ticket number TRFU/CP100.00A Tax only Refund 5. Process tax only refund TRF__ (ticket number)/FULL/TAX 6. Process and print refund TRFP 7. Check coupon status TWD/L_ (from FA Line) 8.
Visit https://request.garuda-indonesia.com/passenger/form. Go to “My Bookings” and Click ‘request a refund’ under Flight details. Enter the required details and make the payment if applicable. Through Garuda Indonesia Call Centre.
For further information regarding the reschedule policy, the passengers are advised to contact Garuda Indonesia’s call center (24 hours) at (021) 2351 9999 or/and 0 804 1 807 807 or please visit our website at garuda-indonesia.com and Twitter @IndonesiaGaruda.
