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Log on Garuda Indonesia website on www.garuda-indonesia.com, choose menu “My Trip” on the left side of the page. Enter booking code and last name, then click “Check”. You will be directed to Booking Confirmation page. Click “Modify flights” to change the flight schedule.
Check-in is available on all domestic and some selected international flights, for travellers holding a confirmed and valid e-ticket.
Refund award ticket can be done by contacting Garuda Indonesia contact center or nearest Garuda Indonesia ticketing office. Refund will be processed as long as the award ticket is still valid. To refund the award ticket, you will get penalty mileage of 20% from the total mileage of the whole trip.
Rescheduling is allowed for all Garuda Indonesia flights (Domestic or International). Rescheduling is only allowed before flight departure. Rescheduling is only valid on tickets purchased via Garuda Indonesia’s Channel (Website, GIA Mobile App, Sales Office, and Contact Center).
How to reissue ticket to a lower fare with equivalent rate and issue an EMD for the residual balance?
Garuda Indonesia, the national airline of Indonesia, has been serving travelers for decades with a commitment to providing exceptional service and a seamless travel experience. One of the many…
For further information regarding the reschedule policy, the passengers are advised to contact Garuda Indonesia’s call center (24 hours) at (021) 2351 9999 or/and 0 804 1 807 807 or please visit our website at garuda-indonesia.com and Twitter @IndonesiaGaruda.
