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  1. Follow the steps below: Log on Garuda Indonesia website on www.garuda-indonesia.com, choose menu “My Trip” on the left side of the page. Enter booking code and last name, then click “Check”. You will be directed to Booking Confirmation page. Click “Modify flights” to change the flight schedule.

  2. TRF126-ticket number/FULL TRF126-ticket number/FULL/CP100.00A Partial Refund 4a. Initiate partial refund and display refund record 4b. Add cancellation penalty TRF126-ticket number TRFU/CP100.00A Tax only Refund 5. Process tax only refund TRF__ (ticket number)/FULL/TAX 6. Process and print refund TRFP 7. Check coupon status TWD/L_ (from FA Line) 8.

  3. If you lost an electronic ticket document, you can ask any Garuda Indonesia branch office or travel agent issuing office to re-print the ticket if you have proper proof of identity. For further information call Garuda Indonesia Call Center at at 0804-1807807, or visit the nearest Garuda Indonesia sales office or travel agent.

  4. How to Request/Modify/Delete Altea User ID for Travel Agent Users

  5. How to get refund from Garuda Indonesia airlines for unused / partially used flight tickets? By online. Visit https://request.garuda-indonesia.com/passenger/form; Go to “My Bookings” and Click ‘request a refund’ under Flight details; Enter the required details and make the payment if applicable.

  6. Get in Touch with Us. Related with service maintenance on the Contact Us feature on our website, temporarily customer voices can be conveyed via email to: e-booking@garuda-indonesia.com, for Reservation and Ticketing Service, baggage@garuda-indonesia.com, for Bagagge Handling Service, garudamiles@garuda-indonesia.com, for GarudaMiles Service,

  7. Rescheduling is only allowed before flight departure. Rescheduling is only valid on tickets purchased via Garuda Indonesias Channel (Website, GIA Mobile App, Sales Office, and Contact Center). I have read online Manage My Booking notice and Information. <Important> Each booking is only allowed one Online Check-in.