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  1. Follow the steps below: Log on Garuda Indonesia website on www.garuda-indonesia.com, choose menu “My Trip” on the left side of the page. Enter booking code and last name, then click “Check”. You will be directed to Booking Confirmation page. Click “Modify flights” to change the flight schedule.

    • SURABAYA

      If you’d like to request a refund, ... you wish to refund;...

  2. Get in Touch with Us. Related with service maintenance on the Contact Us feature on our website, temporarily customer voices can be conveyed via email to: e-booking@garuda-indonesia.com, for Reservation and Ticketing Service, baggage@garuda-indonesia.com, for Bagagge Handling Service, garudamiles@garuda-indonesia.com, for GarudaMiles Service,

  3. If you lost an electronic ticket document, you can ask any Garuda Indonesia branch office or travel agent issuing office to re-print the ticket if you have proper proof of identity. For further information call Garuda Indonesia Call Center at at 0804-1807807, or visit the nearest Garuda Indonesia sales office or travel agent.

  4. If you’d like to request a refund, ... you wish to refund; Credit or debit card numbers; Scanned identity card & credit/debit card; Please note that stipulation of ticket refund is based on Garuda Indonesia’s regulation for each sub-class. More information, please contact our 24-hour contact center at 0804 1 807 807 or (021) 2351 9999 ...

  5. Rescheduling is only allowed before flight departure. Rescheduling is only valid on tickets purchased via Garuda Indonesias Channel (Website, GIA Mobile App, Sales Office, and Contact Center). I have read online Manage My Booking notice and Information. <Important> Each booking is only allowed one Online Check-in.

  6. TRF126-ticket number/FULL TRF126-ticket number/FULL/CP100.00A Partial Refund 4a. Initiate partial refund and display refund record 4b. Add cancellation penalty TRF126-ticket number TRFU/CP100.00A Tax only Refund 5. Process tax only refund TRF__ (ticket number)/FULL/TAX 6. Process and print refund TRFP 7. Check coupon status TWD/L_ (from FA Line) 8.

  7. How to get refund from Garuda Indonesia airlines for unused / partially used flight tickets? By online. Visit https://request.garuda-indonesia.com/passenger/form; Go to “My Bookings” and Click ‘request a refund’ under Flight details; Enter the required details and make the payment if applicable.

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