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Follow the steps below: Log on Garuda Indonesia website on www.garuda-indonesia.com, choose menu “My Trip” on the left side of the page. Enter booking code and last name, then click “Check”. You will be directed to Booking Confirmation page. Click “Modify flights” to change the flight schedule.
Contact Garuda Indonesia live chat or contact center at 0804 1 807 807. Make a ticket reservation for your trip. Open the payment link sent to your e-mail. Select your preferred payment method: - Credit cards: Visa and Master. - Debit card (online debit): E-pay BRI. Fill in your personal data on the payment page.
Refund award ticket can be done by contacting Garuda Indonesia contact center or nearest Garuda Indonesia ticketing office. Refund will be processed as long as the award ticket is still valid. To refund the award ticket, you will get penalty mileage of 20% from the total mileage of the whole trip.
Get in Touch with Us. Related with service maintenance on the Contact Us feature on our website, temporarily customer voices can be conveyed via email to: e-booking@garuda-indonesia.com, for Reservation and Ticketing Service, baggage@garuda-indonesia.com, for Bagagge Handling Service, garudamiles@garuda-indonesia.com, for GarudaMiles Service,
How to get refund from Garuda Indonesia airlines for unused / partially used flight tickets? By online. Visit https://request.garuda-indonesia.com/passenger/form; Go to “My Bookings” and Click ‘request a refund’ under Flight details; Enter the required details and make the payment if applicable.
For further information regarding the reschedule policy, the passengers are advised to contact Garuda Indonesia’s call center (24 hours) at (021) 2351 9999 or/and 0 804 1 807 807 or please visit our website at garuda-indonesia.com and Twitter @IndonesiaGaruda.
24-Hour Free Cancellation: Garuda Indonesia generally allows passengers to cancel their flight within 24 hours of booking without any extra fee .
