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  1. Follow the steps below: Log on Garuda Indonesia website on www.garuda-indonesia.com, choose menu “My Trip” on the left side of the page. Enter booking code and last name, then click “Check”. You will be directed to Booking Confirmation page. Click “Modify flights” to change the flight schedule.

  2. Visiting the nearest Garuda Indonesia ticketing office, or; If your miles is still sufficient, you can rebook or re-redeem your miles on our website. After that, you can request for refund of the previous award ticket via our contact center.

  3. For further information regarding the reschedule policy, the passengers are advised to contact Garuda Indonesia’s call center (24 hours) at (021) 2351 9999 or/and 0 804 1 807 807 or please visit our website at garuda-indonesia.com and Twitter @IndonesiaGaruda.

  4. Refund Information and Policy. 1. Refund can be done at the latest 1 hour before your departure. Please note that you will be charged a cancelation fee amounting to 25% of the original ticket price, excluding discounts or convenience fee. 2. Please bring your e-ticket and ID card (KTP, passport, or SIM or Student ID for passengers below 17 ...

  5. TRF126-ticket number/FULL TRF126-ticket number/FULL/CP100.00A Partial Refund 4a. Initiate partial refund and display refund record 4b. Add cancellation penalty TRF126-ticket number TRFU/CP100.00A Tax only Refund 5. Process tax only refund TRF__ (ticket number)/FULL/TAX 6. Process and print refund TRFP 7. Check coupon status TWD/L_ (from FA Line) 8.

  6. www.garuda-indonesia.com › id › enGaruda Indonesia

    For further information regarding the reschedule policy, the passengers are advised to contact Garuda Indonesia’s call center (24 hours) at (021) 2351 9999 or/and 0 804 1 807 807 or please visit our website at garuda-indonesia.com and Twitter @IndonesiaGaruda.

  7. Rescheduling is only allowed before flight departure. Rescheduling is only valid on tickets purchased via Garuda Indonesia’s Channel (Website, GIA Mobile App, Sales Office, and Contact Center). I have read online Manage My Booking notice and Information. <Important> Each booking is only allowed one Online Check-in.

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