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  1. All subscribers connected to GA Reservation must adhere to these policies to prevent revenue leakages to the airline inventory and avoid violations of reservations, fare, and ticketing guidelines. Enforcing these policies would also assure last-seat availability on GDS/AIDL and ultimately allow

  2. ENJOY THE EASIER WAY TO MANAGE YOUR BOOKINGS. Now you can easily modify your flight details through Garuda Indonesia website*. *this feature is currently available for domestic flights and ticket purchased through www.garuda-indonesia.com or Garuda Indonesia Mobile App only.

  3. If you lost an electronic ticket document, you can ask any Garuda Indonesia branch office or travel agent issuing office to re-print the ticket if you have proper proof of identity. For further information call Garuda Indonesia Call Center at at 0804-1807807, or visit the nearest Garuda Indonesia sales office or travel agent.

  4. Cancellation: - Ticketing fee is not refundable in any case. - Combination fare between Economy Promotion and other classes will not be permitted for cancellation or refund. - The refunding/rerouting/rescheduling policy applied during the Covid 19 period until updated new notice will be subject to the following conditions:

  5. For further information regarding the reschedule policy, the passengers are advised to contact Garuda Indonesia’s call center (24 hours) at (021) 2351 9999 or/and 0 804 1 807 807 or please visit our website at garuda-indonesia.com and Twitter @IndonesiaGaruda.

  6. TRF126-ticket number/FULL TRF126-ticket number/FULL/CP100.00A Partial Refund 4a. Initiate partial refund and display refund record 4b. Add cancellation penalty TRF126-ticket number TRFU/CP100.00A Tax only Refund 5. Process tax only refund TRF__ (ticket number)/FULL/TAX 6. Process and print refund TRFP 7. Check coupon status TWD/L_ (from FA Line) 8.

  7. Rescheduling is only allowed before flight departure. Rescheduling is only valid on tickets purchased via Garuda Indonesia’s Channel (Website, GIA Mobile App, Sales Office, and Contact Center). I have read online Manage My Booking notice and Information. <Important> Each booking is only allowed one Online Check-in.