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The most common reasons behind failed transactions include: Mistakes in the payment details - Invalid CVVs, PIN codes, card numbers or expiration dates. Payment method restrictions - insufficient funds, cards disabled for international or online payments, or the amount to pay exceeding the limits on your card.
You'll receive your funds back as soon as the payment operator process the crucial payment data, this process is automatic. Please contact the security team in order to go through a security verification to unlock your account. Their email address is: accountissue@g2a.com.
If your payment/order says “Pending” or “Waiting for payment” for a long period of time, please send an inquiry HERE or write directly to pay@zondacrypto.com to check if the payment was received by Zonda (previously called Bitbay) correctly.
Payment Issues. [CHECK THE LAST UPDATE!] Hello, I already contacted your G2A Support, the paymentissue@g2a.com email support and every other social media support from you. I got different answers and still no money refund on my bank account! First I explain what happened:
Please take a look at this supporthub article giving possible solutions to your issue. For more details please contact G2A Pay support via this email address: https://supporthub.g2a.com/marketplace/en/payments/my-paymenttransaction-failed-what-should-i-do. paymentissue@g2a.com. Will
If you do not have a G2A Account, you can do so using the email notifications sent to your mailbox. In each notification, you will find an access code you can use to open the ticket and reply to it. If you do have a G2A Account, login to your account and open the "Tickets" tab in our Support Center. You can reply to a ticket there.
If your payment keeps getting declined on G2A, you should first check if you have sufficient funds in your account or if your payment information is correct. You can also contact your bank or credit card company to make sure there are no restrictions on your account.
