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The only Felt dealer in Indianapolis are pretty horrid at the whole customer service thing, and worse at communication. And when my first frame arrived with a damaged down tube and Felt tried to convince the shop to just patch it (aluminum frame) and it actually took a day or so of arguing to get a second frame shipped out, well, my like for ...
One complaint is I emailed them to buy a backup rear derailleur hanger but never got a reply. I’ll just call or figure it out. They are local to me and I know they are a good company with a long history.
My current do everything bike is a Felt Z85 '13. Alu with 105 groupset. It was the second road bike I bought new, first being a GT Attack 1.0. The felt is a better ride than that GT was and I've had no complaints about it. I've put 2.6k miles on it so far and not a single mech problem so far.
13 kwi 2009 · I had owned my bike for only SIX MONTHS! After getting little help from our LBS (on either coast) we worked with Felt directly (as my husband is a bike mechanic who works at another, non-Felt bike shop). Not only were Felt employees unhelpful, at times they were downright NASTY.
21 sie 2020 · Felt will not deny a claim if it's a warrantable failure because the bike was purchased on a closeout. If it was a warrantable failure & we no longer had 1st gen Decree frames we would replace it with a current gen frame.
24 lis 2022 · If you’re searching for bike and component bargains online, watch out for the fake websites that have sprung up over the past few weeks with fraudsters apparently keen to make money from bargain hunters in the lead-up to Black Friday, Cyber Monday and Christmas.
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