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  1. You will only be able to sign in if Epic Games has created an account with Hyperwallet on your behalf. Please check your inbox to see if you have received an email to claim your payment and activate your account.

    • Activate Account

      Activate Account - Epic Games Pay - Welcome - Hyperwallet

    • Support

      If you've been notified by Epic Games that your first...

    • Forgot Your Password

      Forgot Your Password - Epic Games Pay - Welcome -...

    • Legal

      Legal - Epic Games Pay - Welcome - Hyperwallet

    • Licenses and Complaints

      United States. Hyperwallet services are provided to users in...

    • Accessibility

      Accessibility - Epic Games Pay - Welcome - Hyperwallet

    • Privacy

      Privacy - Epic Games Pay - Welcome - Hyperwallet

    • Security

      Find help for security issues, stay up-to-date on fraud...

  2. Welcome to Payment Issues Support for Billing and Payment. Our guides and answers will help you resolve many of your customer service needs.

  3. Please login to Hyperwallet Pay Portal and use the form provided under the Support section to send us your question. If you have issues logging in, please contact us by phone.

  4. The Epic Games Store payments are made 30 days after the end of the prior month. You will not see the current month's revenue until the following month. Example: February sales are paid on March 30th If you experience any issues after the 30 days, don't hesitate to reach back out!

  5. Epic Wallet is a new method of payment that allows you to load money onto your account in the form of an account balance. You can then use your Wallet balance to purchase most products and services in the Epic Games Store.

  6. Subscription and Billing. Does Epic have a referral program? Can I use Epic for free? How much does Epic Unlimited cost? How does billing work? How can I pay for Epic? How do I update my payment details?

  7. During a free trial period, you can download and play a trial version of the game before you decide to purchase, but you can no longer access the game when the trial period ends. When are products eligible for a refund? Games and products are eligible for refund within 14 days of purchase if they are marked as “refundable” or “self ...

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