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  1. Find out what an eSIM is, how it works and what devices you can use an eSIM on as well as how to set up an eSIM on your device.

    • Samsung Galaxy

      If you're new to EE and have ordered an eSIM with your new...

    • Device Guides

      EE Bright Box 1(R) wireless router. EE Car WiFi with the...

  2. Have an eSIM for EE mobile? Get support with setting up and using your eSIM with your device, as well as any questions about the product itself.

  3. If you've ordered an eSIM for a SIM only plan with us, you'll be able to download your eSIM by logging in to EE. Simply follow the instructions in your confirmation email. If you’re using the EE app, make sure you're using the latest version.

  4. 22 lut 2024 · In the UK, eSIMs are available from EE, giffgaff, Lyca Mobile, O2, Sky, Tesco, Three & Vodafone. Find out how to get a eSIM on UK networks.

  5. 4 kwi 2023 · Request an eSIM replacement pack by heading to the ‘order SIM’ page of your My EE account, or by calling 150 from your EE phone (or 0800 956 6000 from any other phone). You can also request one from an EE store (note that you’ll need ID for this).

  6. If you’ve ordered a new eSIM phone from us, we’ll send you an eSIM with a scannable QR code with your new device. If you’ve already got an eSIM device and you’re upgrading, you’ll need a new or replacement eSIM. Here’s how to get one: SME Customers. Buy one from EE Business webstore. Use the EE app or log in to My EE.

  7. Follow the instructions on the screen to finish the activation of your eSIM including keying in the activation code and setting up your eSIM as primary or secondary price plan. See how to turn activate an eSIM on your Apple iPad Air 13” iPadOS 17.

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