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  1. If you’ve ordered an eSIM for a SIM only plan with us, you can download your eSIM by logging in to EE. Follow the instructions in your confirmation email. If you’re using the EE app, make sure you’re using the latest version.

    • Samsung Galaxy

      If you're new to EE and have ordered an eSIM with your new...

    • Device Guides

      iPhone SE 5G. Apple TV 4K. iPhone 14 Pro. Samsung Galaxy...

  2. There are a few ways to get up and running with an eSIM. You'll need an internet connection to get set up. If you bought your new device from ee.co.uk and selected eSIM, turn on your new device and follow the on-screen prompts as part of set-up to download your eSIM.

  3. Have an eSIM for EE mobile? Get support with setting up and using your eSIM with your device, as well as any questions about the product itself.

  4. 4 kwi 2023 · At the current time you can't order an EE eSIM directly online, but instead you need to get a plastic SIM card first and then request an eSIM to replace it. Simply follow the 3 steps below to get an EE eSIM: Step 1. Order a SIM only plan, or Pay Monthly phone, with a regular plastic SIM card.

  5. Select ‘Download’ to download the EE eSIM. Select ‘Settings’ to turn on your new eSIM, you can toggle the eSIM setting from here as well. User instructions for Android (.pdf 323 KB)

  6. eSIM capable - the device has a virtual SIM card embedded in it. Seamless download - the device is an eSIM-enabled device which works out of the box. Subscription transfer (Apple devices only) - you can transfer an eSIM on an existing Apple device to your new Apple device.

  7. If you’ve ordered a SIM only plan from us, you can download your eSIM from the EE app. Just follow the instructions in your confirmation email. What if my eSIM QR code or iPhone camera is damaged? Don’t worry, you can still manually add the information contained within the QR code.

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